Forrest General first in Mississippi to be recognized with prestigious J.D. Power and Associates Award for Cardiovascular Service Excellence
In a press conference Wednesday morning, Forrest General announced its recognition by the J.D. Power and Associates Distinguished Hospital Program, acknowledging the hospital’s commitment to provide Cardiovascular Service Excellence and “An Outstanding Patient Experience.” Forrest General is the first hospital in Mississippi to be recognized by J. D. Power and Associates, and is the first in the state to be recognized with this particular award.
This award is based on feedback received from Forrest General patients using the J.D. Power and Associates distinction eligibility survey. Results were also compared to national results from the J.D. Power and Associates National Hospital Service Performance Study SM. The recently-discharged patients were asked to offer feedback in five key areas of the patient experience in regard to Forrest General’s cardiovascular services and staff. These specific areas included the level of dignity and respect they received, speed and efficiency of the staff and facility, comfort levels, information and communication provided, and the level of emotional support offered by the staff.
Forrest General’s percentage scores exceeded the national average in each of the five key areas. Patients also reported likelihood of returning to the facility in the future (83 percent) and a high likelihood to recommend the hospital’s services to others (76 percent). Out of a possible 1,000 points awarded in the survey, Forrest General received 905 points.
“We are honored to receive this award from J.D. Power and Associates in recognition of Forrest General’s cardiovascular services,” said Evan Dillard, Forrest General President and CEO. “This award defines Forrest General’s culture of patient care, and is a true recognition of the hard work that occurs in our Cardiovascular Services areas and throughout each area of our organization to ensure that each patient we serve receives the latest technology available, but also has a positive patient experience – from the moment they come through our doors to the moment they are discharged to go home.”
Staff from many areas of Forrest General showed great dedication in providing the quality patient care that made these results possible. Staff from areas including Cardiovascular Surgery, Cardiology, Cardiac-Catheterization, PACU, ICU, Critical Care, Same Day Surgery, Cardiac-Pulmonary Rehab, the Emergency Department, Quality Management, Southern Heart Center, Home Care Services, Marketing and Communications and Pastoral Care Services all played an important part in creating positive patient experiences in cardiovascular care. Patient care areas including 2T Telemetry, 3A Patient Care, 4A Patient Care, 4T Telemetry, 9T Hospital Care Services and 7T Post-op Recovery and Patient Care are also commended for their hard work and outstanding contributions to quality patient care.
“This service excellence award would not have been possible without the relentless dedication and outstanding efforts by our staff and cardiovascular physicians who persistently set the stage for exceptional cardiovascular services for our customers,” said Joe Marcello, Service Line Leader for Forrest General Heart and Vascular Services.
This award not only recognizes the outstanding staff that provides Forrest General’s cardiovascular services, but also recognizes Forrest General among a large group of other outstanding hospitals providing expert cardiovascular care. This award will give patients and physicians the confidence that Forrest General is a great hospital for cardiovascular care.
J.D. Power and Associates, a global marketing information services company, has conducted quality and customer satisfaction research since 1968. Their consumer research is used by a variety of industries, including automotive, electronics, financial services, real estate and healthcare to improve customer satisfaction, services and products.
For more information on Forrest General and its Heart and Vascular Services, please call FGH OnCall at 1-800-844-4445, or visit forrestgeneral.com.
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